sona01 is committed to providing a safe, fair, and controlled gaming environment for every player in Bangladesh. We believe that entertainment should never come at the cost of your wellbeing. This page explains the tools, policies, and support channels available to help you stay in control.
sona01 provides a comprehensive suite of responsible gaming tools that every registered player in Bangladesh can activate at any time — free of charge and effective immediately.
Set a daily, weekly, or monthly cap on how much you deposit into your sona01 account. Once your chosen limit is reached, no further deposits can be made until the period resets. Limits can be reduced immediately; increases take 24 hours to apply, giving you time to reconsider. You may set your deposit limit in BDT (৳) directly from your account settings.
Lose track of time while playing? sona01's session alert feature sends you a notification after a duration you define — 30 minutes, 1 hour, 2 hours, or a custom interval. The alert pauses your session and reminds you how long you have been playing, helping you make a conscious decision about whether to continue.
The reality check feature displays a periodic summary of your gaming session — showing elapsed time, net win or loss, and total amount wagered — at intervals you configure. This real-time snapshot keeps you grounded and informed so that decisions about continuing to play are always made with full awareness of your current position.
If you feel you need a short break from gaming, sona01's time-out tool lets you suspend your account for a defined period — from 24 hours up to 6 weeks. During a time-out, you cannot log in, deposit, or place bets. The time-out cannot be cancelled once activated, ensuring it serves its intended purpose as a genuine cooling-off period.
Self-exclusion is a formal agreement between you and sona01 that restricts all access to your account for a minimum period of six months, up to a permanent lifetime exclusion. During self-exclusion, your account is fully suspended and all marketing communications are stopped. To request self-exclusion, contact sona01 support via live chat or email at any time — the process is immediate and free.
Transparency is central to responsible gaming at sona01. Your account dashboard provides a detailed history of all deposits, withdrawals, bets placed, games played, and session durations. Reviewing this history regularly helps you maintain an honest picture of your gaming behaviour and identify any patterns that may warrant a change in approach.
Recognising problematic gambling behaviour early is the most important step towards seeking help. If any of the following warning signs apply to you or someone you know, please reach out to sona01 support or a professional counselling service.
Feeling compelled to continue playing in order to recover money that has already been lost, rather than accepting the loss and stopping. This cycle often leads to significantly larger losses over time.
Spending more money on gambling than you can comfortably afford — using funds earmarked for rent, food, utilities, or other essential expenses — is a significant indicator of a gambling problem.
Missing family events, work commitments, or social obligations in favour of gambling, or feeling irritable and anxious when unable to access gaming platforms.
Regularly playing late into the night or in the early hours of the morning at the expense of sleep, rest, or the next day's responsibilities is a behavioural pattern associated with loss of control over gambling.
Hiding the extent of your gambling from family members, friends, or colleagues — lying about losses, winnings, or the amount of time spent gaming — is a strong warning sign that gambling has become problematic.
Using gambling as a primary means of relieving stress, anxiety, depression, or loneliness, or experiencing significant mood swings depending on recent wins or losses, suggests an unhealthy emotional dependency on gaming.
Honest self-reflection is one of the most powerful tools for maintaining healthy gaming habits. Consider each of the questions below carefully and honestly.
Have you ever spent more money gambling than you originally planned to spend in a single session?
Have you ever borrowed money, sold possessions, or used savings intended for other purposes in order to fund gambling?
Do you find it difficult to stop gambling once you have started, even when you intended to play for only a short time?
Have you ever felt restless, irritable, or anxious when trying to cut down on or stop gambling?
Has gambling ever caused conflict in your relationships with family members, friends, or colleagues?
Do you think about gambling frequently during the day — planning your next session, replaying past wins or losses, or calculating potential future winnings?
Have you ever tried to win back losses by placing larger bets than you normally would, in the hope of recovering lost funds quickly?
Do you gamble to escape from personal problems, work stress, loneliness, or difficult emotions rather than purely for entertainment?
If you answered "yes" to two or more of these questions, we strongly encourage you to use one of sona01's responsible gaming tools — such as deposit limits or a time-out period — and to contact our 24/7 support team for a confidential conversation. You can also reach out to a professional gambling support service for independent advice.
If you are concerned about your own gambling or that of someone close to you, sona01's support team is available around the clock. All conversations are handled with complete confidentiality.
Speak directly with a sona01 support representative via our live chat feature. Available 24 hours a day, 7 days a week, including all public holidays in Bangladesh.
Available 24/7Send a detailed message to the sona01 responsible gaming team. We aim to respond to all responsible gaming emails within 24 hours, typically much sooner.
[email protected]Prefer messaging? Reach sona01's support team directly on WhatsApp for a fast, convenient, and private conversation about any responsible gaming concerns.
+880 1700 000000To initiate a formal self-exclusion, contact any of the channels above and our team will process your request immediately, suspending your account without delay.
Immediate Actionsona01 operates a strict 18+ age policy and verifies the age and identity of all players before allowing deposits or gameplay. Age verification is conducted as part of the KYC (Know Your Customer) process during account registration. Players who are found to be under the age of 18 will have their accounts permanently closed and any deposited funds returned.
Parents and guardians are encouraged to use internet filtering software to prevent underage access to gambling platforms. If you believe a minor has accessed sona01, please contact our support team immediately.
Keep your sona01 account secure to prevent unauthorised access by other household members, including minors. We recommend the following practices:
All forms of gambling — including casino games, slots, live dealer tables, and sports betting — carry inherent financial risk. It is important that every sona01 player understands the following fundamental realities before placing any wager:
sona01 encourages all players in Bangladesh to set a firm entertainment budget before each session and to treat any winnings as a bonus rather than an expectation.
sona01 makes the following commitments to every player as part of our responsible gaming programme:
Explore sona01's full range of games and sports betting markets, confident in the knowledge that your wellbeing always comes first. If you ever need help, support is just one click away.
18+ only. Gambling involves financial risk. Please play responsibly.